for the
Storchenwiege online shop
Storchenwiege ^® GmbH & Co. KG
Goethestraße 10
D-04668 Grimma

(hereinafter Storchenwiege ^® GmbH & Co. KG)

ordering process
contract text

1. scope
2. contractual partner
3. offer and conclusion of contract
4. right of withdrawal
5. prices and shipping costs
6. Delivery
7. payment
8. retention of title
9. Complaints/Liability
10. Prohibition of further processing and modification
11. copyright
12. online dispute resolution
13. Miscellaneous

(The following General Terms and Conditions also contain legal information on your rights under the provisions on distance selling and electronic commerce.)

ordering process

When you have found the product you want, you can add it to your shopping cart without obligation by clicking on the [Add to shopping cart] button. You can view the contents of your shopping cart at any time without obligation by clicking on the [Your shopping cart] button. You can remove the products from your shopping cart at any time by clicking on the [Quantity] button. If you want to buy the products in your shopping cart, click on the [Checkout] button. Please then enter your details. The mandatory details are marked with an *. Registration is not required. After entering your details and selecting the payment method, click on the [Check & Submit] button to go to the order page, where you can check your entries again. Click on the [Order with payment] button to complete the order process. The process can be canceled at any time by closing the browser window. You will find further information on the individual pages, e.g. on correction options.

contract text

The contract text is stored on our internal systems. You can access the General Terms and Conditions at any time on this Page The order details and the general terms and conditions will be sent to you by email. After completing the order, your order details are no longer accessible via the Internet for security reasons

1. Scope

For all deliveries and services of Storchenwiege ^® GmbH & Co. KG (hereinafter: Storchenwiege ^® ) to consumers (§ 13 BGB) these General Terms and Conditions apply.

2. Contracting party

The purchase contract is concluded with: Storchenwiege ^® GmbH & Co. KG, Goethestraße 10, D-04668 Grimma, VAT ID No.: DE262870394.

You can reach our customer service for questions, complaints and objections Monday to Friday from 9:00 a.m. to 1:00 p.m. by telephone at +49 3437 9359980 or by email at info@storchenwiege.de .

3. Offer and conclusion of contract

Our offers are always subject to change with regard to price, quantity, delivery times and delivery options. The presentation of the products in the online shop does not constitute a legally binding offer, but an invitation to order. Errors and omissions remain reserved. Before you initiate and complete the order process by clicking on the "Order with payment" button, you can delete and correct your entries. By clicking on the [Order with payment] button, you place a binding order for the goods listed on the order page. We will then send you an email confirming that we have received your order. This order confirmation does not constitute acceptance of your offer, but is only intended to inform you that we have received your order. The purchase contract is concluded when we accept your order by sending an order confirmation by email. We will confirm the dispatch of the ordered goods to you with a third email (shipping confirmation).

4. Right of withdrawal

According to §§ 312 b), c) and g) in conjunction with § 355 BGB, consumers have a 14-day right of withdrawal.

4.1 Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period shall be 14 days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

In the case of a contract for several goods that the consumer has ordered as part of a single order and which are delivered separately, the cancellation period shall be 14 days from the day on which you or a third party other than the carrier designated by you takes possession of the last good.

To exercise your right of withdrawal, you must contact us

Storchenwiege GmbH & Co. KG
Goethestraße 10, 04668 Grimma
Phone: +49 3437 9359980
E-mail: info@storchenwiege.de

by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

You can obtain the cancellation form at www.storchenwiege.de/widerrufsformular

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

4.2. Consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within 14 days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund.

We may refuse repayment until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us promptly and in any event no later than 14 days from the date on which you notify us of the cancellation of this contract.

Storchenwiege GmbH & Co. KG
Goethestraße 10, 04668 Grimma

to return or hand over the goods. This deadline is met if you send the goods before the expiry of the 14-day period.

In the event of an effective cancellation, we will bear the usual costs of returning the goods (by post) if they are sent within Germany. If we have sent the ordered goods to a location outside Germany in accordance with the contract, the customer will bear the costs of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

4.3. Notes:

We would like to point out that a statutory right of withdrawal does not apply to the following contracts:

Contracts for the supply of goods that are not prefabricated and for whose production an individual statement or determination by the consumer is decisive, about which they are clearly tailored to the personal needs of the consumer. (eg Storchenwiege ^® baby sling in a length different from the standard lengths)

–End of the cancellation policy–

4.4. Further information:

a) To make returns easier for you (within Germany), you can contact our customer service by email at info@storchenwiege.de or by phone at +49 3437 9359980 and have a freeway ticket sent to you that you can use for a free return (this only applies to returns within Germany; outside Germany, the buyer bears the return costs). The use of a freeway ticket is voluntary and alternatively, shipping by post is possible. However, we politely ask you not to return the goods postage due as part of your right of withdrawal. Please note that if you choose an unnecessarily expensive shipping method, you may be entitled to payment of the difference compared to a return by post.

b) We hope that our foreign customers will understand that we cannot reimburse the costs of returning goods from abroad, regardless of the value of the goods.

c) We would also like to point out that if you return the goods without the original packaging and instructions for use, you may be required to pay compensation. Please therefore keep the original packaging and instructions for use until you have decided to exercise your right of withdrawal. However, this is not a prerequisite for the effective exercise of the right of withdrawal.

5. Prices and shipping costs

The prices stated on the product pages include VAT and other price components. All prices are constantly updated by us. The prices that are confirmed with the order confirmation apply.

In addition to the stated prices we charge:

For delivery within Germany:
We charge a flat rate of 4.50 euros per shipment for packaging and transport.

Rest of the EU:
We calculate the actual transport costs for delivery by post as follows:

The shipping costs will be clearly communicated to you on the product pages, in the shopping cart system and on the order page.

We would like to point out that the shipping costs do not include import costs, customs duties and taxes that are or may be incurred when our goods are sent outside the EU in accordance with the contract. Any additional fees for customs clearance etc. are therefore to be borne by the customer, who is responsible for informing himself about the customs regulations that apply to him and is solely responsible for the proper registration and payment of import costs, customs duties and taxes.

6th delivery

Delivery is subject to availability while stocks last. Delivery dates will be confirmed by email. We accept no liability for non-availability or incorrectly scheduled delivery.

7. Payment/Set-off

When ordering, payment is made as follows:

Germany Payment method “PayPal”:
If you choose to pay via PayPal, you will be redirected to PayPal to make the payment. If you do not complete the PayPal payment, we will consider your order as not placed and the goods will not be dispatched.

Rest of the EU – payment method “Prepayment”:
Deliveries are always made against advance payment. Please transfer the invoice amount due to our account. You will receive the account details by email with the order confirmation. Delivery will take place after receipt of payment.

Rest of the EU – payment method “PayPal”:
If you choose to pay via PayPal, you will be redirected to PayPal to make the payment. If you do not complete the PayPal payment, we will consider your order as not placed and the goods will not be dispatched.

You only have the right to offset if your counterclaims have been legally established by a court or are undisputed or have been acknowledged by us in writing. You can only exercise a right of retention if the claims result from the same contractual relationship.

8. Retention of title

All deliveries are subject to retention of title. Ownership of the goods will only pass to you once our claim has been paid in full.

9. Complaints/Liability

We provide a 2-year guarantee on our products when the goods are used as intended. Should there be any reason for complaint, please inform us immediately after receiving the goods. This also applies to transport damage. Your statutory warranty rights (according to the German Civil Code) remain unaffected. In the event of a justified complaint, the statutory provisions apply. Unless otherwise stated below, further claims - regardless of the legal basis - are excluded. We are therefore not liable for damage that did not occur to the delivered goods themselves; in particular, we are not liable for lost profits or other financial losses of the customer. Insofar as contractual liability is excluded or limited, this also applies to the personal liability of our employees, representatives and vicarious agents. The above limitation of liability does not apply if the cause of the damage is based on intent or gross negligence or if personal injury (injury to life, body, health) has occurred. If a contractual obligation is negligently violated, the obligation to compensate for property damage is limited to the damage typically incurred. If the subsequent performance is carried out by way of a replacement delivery, the customer is obliged to return the goods initially delivered to us within 30 days at our expense. The return of the defective goods must be carried out in accordance with the statutory provisions. We reserve the right to claim damages under the legally regulated conditions.

To facilitate your return in case of a justified complaint, you can contact our customer service by email at info@storchenwiege.de or call +49(0) 351 2633051 and have a freeway ticket sent to you, which you can use for a free return (this only applies to returns within Germany; outside Germany the buyer bears the return costs). The use of a freeway ticket is voluntary and alternatively sending by post is possible. However, we politely ask you not to return the goods postage due as part of your warranty rights. Please note that if you choose an unnecessarily expensive shipping method, you may be entitled to payment of the difference compared to a return by post.

10. Prohibition of further processing and modification

All products from Storchenwiege ^® , in particular the Storchenwiege ^® fabric, may not be further processed or modified commercially. In the case of further processing or modification of the Storchenwiege ^® Products used in the private sector are void of any warranty claims.

11. Copyright

All products of the company Storchenwiege ^® including the operating instructions are subject to copyright.

12. Online Dispute Resolution

Online dispute resolution according to Art. 14 para. 1 ODR-VO: The European Commission provides a platform for online dispute resolution (OS), which you can find at http://ec.europa.eu/consumers/odr/ We are not willing and not obliged to participate in a dispute resolution procedure before a consumer arbitration board.

13. Miscellaneous

We accept no liability for printing errors. Differences in shape and color between product images and goods may be possible for technical reasons alone. All technical information and descriptions are subject to change. German law applies exclusively. The UN Convention on Contracts for the International Sale of Goods is excluded. If our customer does not have a general place of jurisdiction in Germany or is a merchant, our place of business is the exclusive place of jurisdiction for all disputes arising from this contract.

As of February 1, 2024