According to §§ 312 b), c) and g) in conjunction with § 355 BGB, consumers have a 14-day right of withdrawal.


1. Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period shall be 14 days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

In the case of a contract for several goods that the consumer has ordered as part of a single order and which are delivered separately, the cancellation period shall be 14 days from the day on which you or a third party other than the carrier designated by you takes possession of the last good. To exercise your right of cancellation, you must notify us

Storchenwiege GmbH & Co. KG
Goethestraße 10, 04668 Grimma
Phone: +49 3437 9359980
E-Mail: info@storchenwiege.de

by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory. You can obtain the withdrawal form at www.storchenwiege.de/widerrufsformular To meet the withdrawal deadline, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

2. Consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within 14 days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund.

We may refuse repayment until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us promptly and in any event no later than 14 days from the date on which you notify us of the cancellation of this contract.

Storchenwiege GmbH & Co. KG
Goethestraße 10, 04668 Grimma

to return or hand over the goods. This deadline is met if you send the goods before the expiry of the 14-day period.

In the event of an effective cancellation, we will bear the usual costs of returning the goods (by post) if they are sent within Germany. If we have sent the ordered goods to a location outside Germany in accordance with the contract, the customer will bear the costs of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

3. Notes:
We would like to point out that a statutory right of withdrawal does not apply to the following contracts:

Contracts for the delivery of goods that are not prefabricated and for whose production an individual statement or specification by the consumer is decisive, about which they are clearly tailored to the personal needs of the consumer. (e.g. Storchenwiege® baby sling in a length deviating from the standard lengths)

–End of the cancellation policy–

4. Further information:
a) To make returns easier for you (within Germany), you can contact our customer service by email at info@storchenwiege.de or by phone at +49 3437 9359980 and have a freeway ticket sent to you that you can use for a free return (this only applies to returns within Germany; outside Germany, the buyer bears the return costs). The use of a freeway ticket is voluntary and alternatively, shipping by post is possible. However, we politely ask you not to return the goods postage due as part of your right of withdrawal. Please note that if you choose an unnecessarily expensive shipping method, you may be entitled to payment of the difference compared to a return by post.

b) We hope that our foreign customers will understand that we cannot reimburse the costs of returning goods from abroad, regardless of the value of the goods.

c) We would also like to point out that if you return the goods without the original packaging and instructions for use, you may have to pay compensation. Please therefore keep the original packaging and instructions for use until you have decided to exercise your right of withdrawal. However, this is not a prerequisite for the effective exercise of the right of withdrawal.